Refund Policy

Subscriptions

14-day guarantee. If you are not satisfied with a Pro or Team subscription, contact [email protected] within 14 days of your initial purchase for a full refund. You do not need to give a reason.

This applies to your first subscription purchase. It does not apply to renewals.

Renewals. Automatic renewals are not refundable. You may cancel at any time before a renewal date to avoid the next charge. We send a reminder before annual renewals.

Cancellation. Cancelling stops future billing. It does not refund the current period, and you keep access until that period ends.

Partial periods. We do not refund unused portions of a billing period except where we terminate your subscription for a reason other than your breach of the Terms.

Exam attempts and resits

An attempt is consumed when the examination begins, whether or not it is completed and whether or not it is passed. This is standard for certification examinations and exists so that candidates cannot preview questions and then request a refund.

If you purchase an attempt (standalone, resit, or renewal) and do not start it, contact [email protected] within 14 days for a refund.

Technical failure. If a technical fault on our side prevents you completing an examination, contact [email protected]. We will restore the attempt at no cost. This does not apply to your own connectivity, device or browser problems, though we will consider these case by case.

Team subscriptions

Team subscriptions follow the same 14-day guarantee, calculated from the initial purchase date and applying to the full purchase.

Seats added mid-term are charged pro rata and are refundable within 14 days of being added.

Reducing seat count takes effect at renewal. We do not refund removed seats mid-term.

How to request a refund

Email [email protected] with the email address on the account and the approximate purchase date. We aim to respond within 2 business days.

Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer.

Chargebacks

If you dispute a charge with your bank rather than contacting us, we may suspend your account while the dispute is resolved. We would rather resolve it directly — please contact us first.

Statutory rights

This policy does not affect any statutory right you have that cannot be excluded.

Consumers in the UK and EU may have a 14-day right to withdraw from a distance contract. Where you request immediate access to digital content and acknowledge at checkout that doing so ends the withdrawal right, that right does not apply to the content accessed. Our checkout confirms this acknowledgment where required.